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WEBSITE TERMS OF USE
This website is owned and operated by Northern Filter Supplies ("NFS").

Through your continued access of this website, you are deemed to have accepted these terms of use. NFS grants you a non-exclusive revocable licence to access this website. Access may be suspended or withdrawn without liability at any time for technical, commercial or legal reasons.

All content on this website is owned by or licensed to NFS and is protected by intellectual property laws including (as applicable) trademark and copyright. You may view, use, download or store the material on this website for personal use only. Commercial use or re-distribution / re-publication is prohibited without our advance written agreement. NFS reserve all other rights.

The information on this website is given in good faith for general information purposes only, and may be out of date or subject to revision or withdrawal at any time. NFS give no warranty as to its completeness or accuracy. It does not constitute any form of advice or recommendation - specialist or technical advice should be sought in relation to any particular circumstance or problem.

Any links to third party websites are not endorsements by NFS of such third parties or their websites. NFS has no control over the content of such websites and as such can accept no responsibility for them - you will be bound by the terms of use and privacy policy of such third parties. You may not create a link to this website from any other website or document without NFS’s advance written agreement.

Nothing on this website is intended to or shall form an offer by NFS to enter into any contractual relationship. Any order you place via this website for goods shall be construed as your offer to buy those goods on our conditions of sale.

You agree not to mis-use this website in any way including in any illegal or criminal way; in any way which would give rise to civil liability for NFS; or in any way which would be technically harmful to the website or to NFS's systems (in all cases, in any jurisdiction in the world).

Please note:

The material on this website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, NFS excludes all representations, warranties, conditions and other terms which but for this legal notice might have effect in relation to this website.

Except as set out in the paragraph below, NFS will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, damage or direct loss, indirect loss or consequential loss (all of which terms shall include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus, worm, trojan horse, logic-bomb or other malicious program.

These website terms of use do not exclude NFS´s liability & (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for NFS under English law to exclude or to attempt to exclude its liability.

These terms of use, the privacy policy and any dispute relating to them, this website, its content and use are subject to English law and the exclusive jurisdiction of the English courts.

NFS may revise these terms of use and the privacy policy below at any time by posting them on this site.

GENERAL
Personal Information is any information from which an individual can be identified. For example, your name, address, telephone number and e-mail address may be Personal Information. It is NFS's policy to take all necessary steps to ensure that Personal Information held by NFS is held securely and processed fairly and lawfully, in accordance with the eight Data Protection Principles contained in the UK´s Data Protection Act 1998.

INFORMATION THAT NFS COLLECT FROM YOU
When you visit, register or order products or services on the website you may be asked to provide certain information about yourself including your name, contact details, and other personal information. NFS may also collect information about your usage of our website as well as information about you from any messages you post to the website and e-mails or letters you send to NFS.

NFS's USE OF YOUR PERSONAL INFORMATION
NFS may use your Personal Information for the following purposes: monitoring and providing website access; sales and billing; advertising; marketing and public relations; providing consultancy and advisory services; maintaining customer databases; technical and commercial research. In using this website, you consent to such use of your Personal Information.

If you do not wish NFS to provide you with any details of our goods, services and promotions now or in the future, please notify us at sales@northernfilters.co.uk

COOKIES
When you view the website, NFS may store some information on your computer. This will be in the form of a "cookie" file, which will enable NFS to tailor the website to match your interests and preferences. The cookie file is used to store the IP address of your machine and will not contain any data personal to you. Your Internet browser may allow you to erase the cookie file, block all cookies or receive a warning before a cookie is stored, although, in that case, you may not be able to use certain features on the website. If you do not wish to receive cookies in the future, please let NFS know. Please refer to your browser instructions to block cookies. The following website may assist you: www.aboutcookies.org

THIRD PARTIES AND DISCLOSURE OF PERSONAL INFORMATION
NFS may disclose your Personal Information to third parties who NFS instruct to process that Personal Information on its behalf, particularly with regard to the issuing of invoices, mailshots and market research. Such third parties are required by NFS to sign an agreement under which they agree to only use your Personal Information for the purposes NFS instruct, and to take appropriate measures to prevent unauthorised or unlawful access to it.

NFS regards its database of customer information (which will include your Personal Information) as a valuable asset. Should NFS sell or transfer any of its business assets, this may include a sale or transfer of such databases of information to third parties as part of a business sale. In addition, such a transfer or sale may mean that your Personal Information may be transferred to countries outside the European Economic Area. Any such sale or transfer of Personal Information will be under strict conditions of confidentiality and security. Except as set out above, NFS will not without your permission, sell, rent or exchange any Personal Information supplied by you to any third party or disclose your Personal Information to anyone else without first obtaining your consent.

The website may contain links to other websites that are not owned by NFS. NFS are not responsible for the content of such websites or for the privacy policy of such websites or for Personal Information which such websites may collect or place on your computer.

OBTAINING, CORRECTING OR UPDATING YOUR PERSONAL INFORMATION
You can find out what Personal Information NFS hold about you by writing to us at Northern Filter Supplies, Pear Street, Halifax, West Yorkshire, HX1 3UA. NFS are entitled to charge the relevant statutory fee for this service and to request further details from you, if required.

If any of the Personal Information NFS hold about you is incorrect or needs updating, or if you want NFS to delete any Personal Information or change NFS's method of contact with you, please email your request to sales@northernfilters.co.uk

ELIGIBILITY TO PURCHASE PRODUCT
All products on the website are available for UK customers only.

PRICING UK
All prices are quoted in UK Pounds Sterling VAT exclusive, and goods are sold under English law. Where we notify you that goods are not in stock, and offer to place a specific forward order for you from our suppliers, this is subject to the possibility that the price may increase from that advertised. We will immediately notify you if our suppliers no longer have the item you want at the advertised price, and will take your instructions on whether to order at the higher price, or to stop the order.

PACKAGING
All items will come with the appropriate manufacturers protective packaging.

PRODUCT ENQUIRES
We make every effort to offer you a specific brand where available and in stock. If a specific brand is not available, we will notify you on receipt of your order, but may be able to place a specific forward order for you from our suppliers, subject to price implications. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive.

Any products that are a special order provided by the customer are non returnable. We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a product.

Your order is only accepted by us once we have taken payment from you.

RETURNS AND EXCHANGES
Cancellation Rights & Returns UK

In the United Kingdom, you have a legal right to cancel your order after you have received and inspected the goods, up to 14 days after receipt.

Please note that no statutory cancellation rights apply to goods that have been ordered specifically by a customer.

Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.

Please take particular care with items which are easily damaged. If you need guidance on the best way to try any item without damaging it, please contact us. When trying goods it should be reasonably apparent before fully trying the goods whether they are likely to fit or not and you should not dirty or dent the goods as this may damage the goods.

Should you decide to return the goods you must notify us of cancellation in writing (by post to the address below, or by email to sales@northernfilters.co.uk within 14 days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them.

You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging and their original paperwork as possible. We will refund to you, within 30 working days of receiving the goods, the sums paid by you in relation to them.

For items sent in error your return postage will be re-imbursed up to a value of £8.00. If the cost of returning the item is going to exceed this we are able to arrange a courier collection for the cost of £8.00 (UK Mainland only) if required, otherwise we recommend using the second class recorded option through your local Post Office.

If you do not return the goods within 21 days of your cancellation notice, we may chose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.

ACCEPTANCE OF RETURNS:
When we have accepted and processed your return we will be in touch to let you know how we are to proceed. Due to Health and Safety reasons we will NOT accept your return for any reason if it is sent back to us dirty or damaged.

This does not affect your statutory rights.

Returns Do's and Dont's

You may return goods by mail to the returns address below. We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.

If at all possible, please include with the goods a copy of your internet invoice, cancellation notice (where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.

Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.

Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

Goods will not be accepted for return that have been ordered specifically by a customer.

Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.

If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).

Notice of cancellation and returns should be sent to:

Northern Filter Supplies (Returns)
Pear Street
Halifax
West Yorkshire
HX1 3UA
United Kingdom

We reserve the right to amend this returns policy without notice.

DAMAGED / MISSING GOODS
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing sales@northernfilters.co.uk Please report any missing items within 48 hours from the parcel being delivered or we will unable to deal with your claim.

SHIPPING
All goods are shipped by a registered UK delivery. This method will require a signature on receipt. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow up to 3 business days for UK orders. UK shipping rate is per order and will not change however many items you order.

FRAUD
In order to protect against fraud we only are able to ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment.

GENERAL
If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.

All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.

These terms and conditions shall apply to all internet sales made by Northern Filter Supplies, and by placing an order with Northern Filter Supplies you are accepting these terms and conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.