ELIGIBILITY TO PURCHASE PRODUCT
All products on the website are available for UK customers only.
All prices are quoted in UK Pounds Sterling VAT exclusive, and goods are sold under English law. Where we notify you that goods are not in stock, and offer to place a specific forward order for you from our suppliers, this is subject to the possibility that the price may increase from that advertised. We will immediately notify you if our suppliers no longer have the item you want at the advertised price, and will take your instructions on whether to order at the higher price, or to stop the order.
All items will come with the appropriate manufacturers protective packaging.
We make every effort to offer you a specific brand where available and in stock. If a specific brand is not available, we will notify you on receipt of your order, but may be able to place a specific forward order for you from our suppliers, subject to price implications. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive.
Any products that are a special order provided by the customer are non returnable. We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a product.
Your order is only accepted by us once we have taken payment from you.
RETURNS AND EXCHANGES
Cancellation Rights & Returns UK
In the United Kingdom, you have a legal right to cancel your order after you have received and inspected the goods, up to 14 days after receipt.
Please note that no statutory cancellation rights apply to goods that have been ordered specifically by a customer.
Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.
Please take particular care with items which are easily damaged. If you need guidance on the best way to try any item without damaging it, please contact us. When trying goods it should be reasonably apparent before fully trying the goods whether they are likely to fit or not and you should not dirty or dent the goods as this may damage the goods.
Should you decide to return the goods you must notify us of cancellation in writing (by post to the address below, or by email to firstname.lastname@example.org within 14 days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them.
You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging and their original paperwork as possible. We will refund to you, within 30 working days of receiving the goods, the sums paid by you in relation to them.
For items sent in error your return postage will be re-imbursed up to a value of £8.00. If the cost of returning the item is going to exceed this we are able to arrange a courier collection for the cost of £8.00 (UK Mainland only) if required, otherwise we recommend using the second class recorded option through your local Post Office.
If you do not return the goods within 21 days of your cancellation notice, we may chose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.
ACCEPTANCE OF RETURNS:
When we have accepted and processed your return we will be in touch to let you know how we are to proceed. Due to Health and Safety reasons we will NOT accept your return for any reason if it is sent back to us dirty or damaged.
This does not affect your statutory rights.
Returns Do's and Dont's
You may return goods by mail to the returns address below. We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.
If at all possible, please include with the goods a copy of your internet invoice, cancellation notice (where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Goods will not be accepted for return that have been ordered specifically by a customer.
Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.
If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).
Notice of cancellation and returns should be sent to:
Northern Filter Supplies (Returns)
We reserve the right to amend this returns policy without notice.
DAMAGED / MISSING GOODS
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing email@example.com Please report any missing items within 48 hours from the parcel being delivered or we will unable to deal with your claim.
All goods are shipped by a registered UK delivery. This method will require a signature on receipt. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow up to 3 business days for UK orders. UK shipping rate is per order and will not change however many items you order.
In order to protect against fraud we only are able to ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment.
If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.
All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.
These terms and conditions shall apply to all internet sales made by Northern Filter Supplies, and by placing an order with Northern Filter Supplies you are accepting these terms and conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.